Refund policy
Return and Refund Policy
We want you to love your skincare products from Get Your Stoke On! If you're not completely satisfied with your purchase, we’re here to help.
1. Return Policy
- Eligibility: Returns are accepted for unused and unopened products in their original packaging.
- Timeframe: You may return your item within 30 days of the purchase date.
- Condition: Items must be in their original condition to qualify for a return.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days and credited to your original payment method.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
- We recommend using a trackable shipping service to ensure your return is safely delivered.
4. Exchanges
- We do not currently offer exchanges. If you’d like a replacement product, please return the original item and place a new order.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at support@getyourstokeon.com within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
6. Contact Us
For any return or refund inquiries, please reach out to our support team:
Email: support@getyourstokeon.com
Phone: +39 123 456 7890
Thank you for choosing Get Your Stoke On Skincare! Your satisfaction is our priority.